banjara vivaah faq

Frequently Asked Questions

1.1) Photo

Click here to upload photo.

You can also take a selfie or send your photos via WhatsApp to +91 8695922899 for instant upload.

Please note: It may take up to 2 hours for photo validation, after which it will be visible to everyone.

2. How can I set my photo visible only to those people whom I have contacted/responded to me?

Click here to change photo privacy settings. Or, open your profile page > Edit profile> Settings >Photo> Choose - Make my photo visible only to members I prefer > Save

3. How can I make my photo visible only to members I prefer, and not everyone?

Click here to change photo privacy settings. Or, open your profile page > Edit profile> Settings >Photo> Make my photo visible only to members I prefer > Save

4. Why is my photo not visible on my profile?

Your photo could be Rejected as it does not comply with our photo guidelines. Or it could be Under validation, in which case it may can take up to 24 hours to be visible to matches.

5. How do I remove a photo from my profile?

You can remove your photo(s) here. Alternatively, open your profile page > Click on the photo at the top of the page > Profile completeness > Edit Profile >

6. How can I request a member for his/her photo.

Matches with no photos feature the avatar with an option to request photo.

Alternatively, you can visit the profile(s) of match(es) and send a photo request.

1.2) Horoscope

1. How to upload my horoscope on to my profile?

Click here to add horoscope. Fill details > Generate Horoscope

2. How can I view my horoscope compatibility with another member?

Paid members with system generated horoscopes can upgrade to AstroMatch & view horoscope compatibility in detail. You can purchase AstroMatch here.

3. How to delete my horoscope?

You can delete your horoscope by clicking here > Delete icon > Yes

4. How to add an existing copy of my horoscope?

Please log in to your account > Settings icon > Edit Horoscope > Upload Horoscope From Your Computer > Choose File > Upload

Please note that scanned copy of the horoscope cannot be used to generate AstroMatch for paid members with the add on.

1.3) Delete/Deactivate Profile

1. How to delete my profile as my wedding has been fixed?

To delete your profile by clicking here > Delete Profile > Select reason > Select source > Fill details > Submit > Enter password >Delete profile

2. How can I temporarily deactivate my profile?

To deactivate your profile, please log in to your account and go to My home > Settings > Account settings > Deactivate profile > Yes, I want to hide my profile > Save

3. My profile has been suspended. What can I do?

Get in touch with our customer care at 7538897555

1.4) Edit Profile

1. How can I edit my profile?

You can edit your profile by clicking here > Make changes > Save

2. Why am I am unable to edit certain fields on my profile?

You will not be able to edit profile created by, name, date of birth, marital status, height, physical status, caste, and about me details more than once.

To make any changes to your profile, please contact us at 7538897555.

1.5) Others

1. What is profile completeness?

It indicates whether or not you have updated all the important details about yourself.

More details improve profile credibility.

2. How will my profile look to other members?

You can view how your profile looks to other members by clicking here.

3. How can I log out?

You can log out by clicking here.

1. How can I make my profile more prominent?

Please make sure your profile is 100% complete.

You can also subscribe to an add-on, profile highlighter here & be featured in your matches' search results.

2. What is a Mutual Match?

Mutual match gives you a list of members whose partner preferences match your profile and whose profile matches your partner preference. To view them, click here

3. What are Daily Recommendations?

Daily recommendations are chosen profiles that closely match your partner preference. Click to view them here

4. What is Top Placement?

Top placement is an add-on that shows your profile at the top of your prospects' search results.

To subscribe to the add-on, click here

5. I am not getting enough matches. What do I do?

You can try broadening your partner preferences to find suitable matches.

Alternatively, make sure you have updated your profile to receive relevant matches.

6. What are New Matches?

New matches are matches who closely match your partner preference & have registered with us the previous day. To view them, click here

7. What is Astromatch?

Astromatch is an add-on that helps you check horoscope compatibility with your matches.

To subscribe, click here

Searches

1. How can I search using Matri ID?

You can search for a member using his/her Matri ID. To search now, click here

2. How can I manually search for profiles?

You can use Regular Search as a basic search option to find relevant matches here

Alternatively, for a more refined search you can use Advanced Search here.

1. What is Send Interest?

Send Interest is a way in which you can let your matches know that you like their profile.

To send interest to a member

1. Open the member's profile > Send Interest

2. Click Yes next to the member's photo

2. How can I contact another member?

You can contact a member directly through phone, mail, or chat by upgrading to a paid membership.

To choose a membership plan, click here

3. I'm a paid member. How can I contact a member like?

1. To contact a member directly, you can send him/her a message.

2. Open member's profile > Send Mail > Enter message > Send

3. Alternatively, in the list view matches page also you can click Send Mail > Enter message > Send

4. How do I know who else is online?

Online members are listed in the chat window, which opens by default when you log in to your account.

5. How to shortlist profiles that I am interested in?

To shortlist profiles you are interested in, open the member's profile > Click on the avatar icon with a green tick

6. I would like to update my Trust Badge?

In order to update your trust badge, please click here

7. My match's contact number is invalid/incorrect. How do I report it?

To report invalid/incorrect contact number, click here > Select reason as "Wrong phone number/not reachable" > Enter details in subject & list complaint fields > Submit

The member's contact details will be validated.

1. How to become a paid member?

You can become a paid member by clicking here > Select package > Choose add-on (if any) > Choose payment method > Pay Securely

2. What are the various payment options?

You can make payment through one of the below listed methods.

1.Credit card

2.Debit card

3.Net banking

4.PayU money

5.Free doorstep collection

6.CommunityMatrimony offices

7.Pay at bank branches.

3. I have made payment. Why isn't my profile upgraded yet?

Please note that it might take up to 48 hours, in case of online payment, for your membership to be upgraded.

For doorstep/cheque payment, it may take up to 3 days for update.

For any further assistance, contact us at 044-42970105 / 7449244444.

4. How can I be sure that the modes of payment are secure?

We have one of the most secure modes of payment. All your credentials are encrypted and will not be shared with anyone.

For more details, please contact us at 044-42970105 / 7449244444.

5. Are there any BanjaraMatrimony offices near me?

We have retail branches across India & abroad. To find a branch nearest to you, click here

6. How do I cancel the Auto Renewal option?

You will find it under membership details section.

7. How do I change my e-mail address/phone number?

To edit your contact details, go to Edit Profile here > Contact Details > Edit > Save

Membership

1. What are the advantages of a paid membership on BanjaraMatrimony?

You can contact prospective matches directly through call, e-mail, or chat.

For more details on the benefits of each package, click here

2. What are the various membership plans available for my profile?

We have several plans that you can choose from. For more details on each pack, click here

3. How do I renew my membership on BanjaraMatrimony

To renew your membership, click here

Others

1. What can I do to stop getting calls from BanjaraMatrimony?

To not receive calls from us, go to Privacy Settings here > Unsubscribe from mailing list > Select option > Submit

2. How do I unsubscribe from certain mails from BanjaraMatrimony?

To edit your mail preferences, go to Account Settings here > Manage Mail Alert > Choose preferences > Update

3. How do I restrict my profile from being visible on other search engines such as Google, Bing, etc.?

Please make sure that the below mentioned sections do not have your name in them.

In my own words

What I'm looking for

Other Members

1. How to block a member?

To block a profile you are not interested in, open the member's profile > Click the drop down arrow under personal details. > Block > Yes

2. I came across a fake profile. How do I report it?

To report a fake profile, click here > Select category > Enter details in subject & list complaint fields > Submit

3. How to remove a profile from my suggestions list?

To remove a profile from your list of suggested matches, open the member's profile > Click the drop down arrow under personal details. > Ignore > Yes

Alternatively, you can also click on the "x" symbol next to "view similar profiles" button on the matches list view page.

1. What is Banjaravivaah.com?

banjaravivaah.com is an online matrimonial service for banjara community.

2. Is banjaravivaah.com a part of Drogenide softwares?

Yes, banjaraviaah,com is a part of Drogenide Softwares please feel free to contact us for any queries.

3. What are other services/ products provided by BanjaraVivaah?

As of now Banjaravivaah is not providing any other services but soon you may see banjaravivaah providing other services related to wedding.

4. Do I get to choose my BanjaravivaahID?

No,The BanjaravivaahIDs are system generated and cannot be chosen by the member.

5. I've found my match on Banjaravivaah,com What next?

Congratulations. We are happy that you found your match on Banjaravivaah.com

To make your wedding a hassle-free experience, we have dedicated team please reach us through contact page and don't forget to share your experience

Frequently Asked Questions (FAQ)