Last updated: August 2026

This Refund/Cancellation Policy applies to paid membership packages and related digital services purchased on Banjara Vivaah (banjaravivaah.com), a matrimony product of Nextera Digital Private Limited (“Nextera”, “we”, “us”).

1. Nature of the service

Membership packages are digital products. Once a package is activated on a member account, the corresponding credits (interests, contact views, chat, call minutes, etc.) begin to apply immediately.

2. Cancellations before payment completion

If you cancel or abandon checkout (including PhonePe / Razorpay / other gateway cancel or failure), no charge is completed and no package is activated. You may retry purchase at any time from the Packages page.

3. Refunds after successful payment

Digital packages are generally non-refundable once activated, except where Indian consumer law requires otherwise, or where we confirm a duplicate charge, gateway error, or unused purchase due to our technical failure.
Request a review within 7 days of the payment date by emailing help@banjaravivaah.com with: member ID / registered mobile, payment reference / UTR, amount, and reason.
Approved refunds are processed to the original payment method, typically within 5–10 business days after approval (gateway timelines may vary).

4. No refund situations

Change of mind after the package is activated and credits have been used.
Profile not receiving matches or interest (we do not guarantee marriage or a specific number of matches).
Account suspended or terminated for violation of our Terms and Conditions.

5. Chargebacks

Please contact us first so we can resolve billing issues. Unjustified chargebacks may lead to account restriction.

6. Contact

Nextera Digital Private Limited
Product: Banjara Vivaah
Email: help@banjaravivaah.com
Phone: +91 911 244 7722
Office: City Vista, B-wing, Kharadi, Pune 411014, Maharashtra, India
Web: https://banjaravivaah.com/contact-us